Our Policies

 

Courtesy

Due to the relaxing nature of the Salon J experience, we respectfully request children be brought to the salon only when the child is receiving a service.

As much as we love our furry friends, please leave your pets at home. It is against TDLR regulations for animals to be inside a salon unless it is a service animal.


Gift Cards

Gift Cards may be purchased for any dollar denomination for any service or combination of services. Salon J is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.


Cancellations / Refunds / Redos

Every appointment is especially reserved for you! As a courtesy to waiting clients and our staff, we request a 24 hour advance cancellation notice. All cancellations without 24 hour notice will be charged a $25 fee upon rebooking. All no-shows will be expected to pay 50% total price of appointment missed upon rebooking.

Service appointment deposits are refundable with 48 hour prior cancellation.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.


Trying a Different In-House Stylist

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.


Payment/Privacy

All major credit cards accepted. Please note that credit cards may be used for the payment of salon products and/or services only. Checks are not accepted. Cash tips are preferred but not required. Please note that your stylist is responsible for tipping his or her assistant out of their own tips.

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers